تبلیغات
آموزش زبان انگلیسی - نمونه رزومه بخش خدمات مشتری ( Customer Service Resume )

Huey Sesco

1118 Shady Pines Drive
Irvington, KY 40146

(222)-224-3516
h.sesco@sampleresume.net

Objective: Customer Service Position with the following qualifications:

Over six years experience in diversified sales market
Excellent customer skills
Superb convincing and marketing strategies
Strong sales marketing communications
Sales oriented
Customer Relations
Customer Retention
Needs Assessment
Self-motivated
Detail-oriented
Customer-friendly individual

Technical Skills:

·         MS Word, Excel, Open Office, Spreadsheet

·         Photo shop, PowerPoint, Adobe

·         Internet Applications

·         HTML

·         QuickBooks and Quicken

·         MS Office XP 2003

·         VOIP

PROFESSIONAL EXPERIENCE:

Concentrix, Fallon, NV
Customer Service Representative, January 2009 – Present

Duties:

·         Answered telephone calls within the first two rings.

·         Processed incoming and outgoing contracts.

·         Answered clients’ queries on internet connection.

·         Worked on a 3-shift schedule.

·         Troubleshot initial installation of routers.

·         Prepared reports at the end of the shift.

·         Escalated complex issues to Team Captain.

·         Assisted clients asking for refunds.

·         Guided clients in RMA processing.

·         Utilized VOIP in answering international calls.

Jollibee, Fallon, NV
Customer Service Assistant, 2006 – 2008

Duties:

·         Attended to customers' queries and complaints.

·         Ensured that clients’ orders are promptly and correctly served within the time frame specified.

·         Entertained customer’s inquiries regarding promotional giveaways on “Happy Meal”.

·         Ensured that clients in the Express Section are served within the 6-minute time frame.

·         Instructed cashiers and other dining staff to greet incoming and outgoing customers.

·         Provided assistance to Floor Cashier on giving order slips to customers during peak hours.

Education

B.S. in Management & IT
Auburn University, Auburn University, AL

Associate in Business Administration
Auburn University, Auburn University, AL

Recognitions/Accomplishment:

Recipient, Customer Service Award
Employee of the Year, 2009